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PARK TERMS & CONDITIONS WITH ADDITIONAL GUIDANCE
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All our prices include VAT.
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Please Take Time To Read The Following And Familiarise Yourselves With All Information
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PRE-ARRIVAL
We politely request all balances are paid by telephone or BACS payment 7 DAYS prior to arrival. This applies to all bookings and makes the check in process swifter. An email reminder will be sent 14 days prior to your balance payment due date.
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Please make sure we have your correct vehicle details to help us identify you on arrival.
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*Please inform us of any changes to your unit size at the first opportunity as this may affect your booking*
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ARRIVAL - AFTER 1pm & Up To 6pm
Please arrive any time after 1pm and up to 6pm. We do not have an early or late arrival area.
Arrivals after 6pm can be made by prior arrangement at the time of booking. No arrivals after 8pm.
As you enter the Park gates please stop on the left at the 'Welcome Board'. Please stay with your vehicle until you are at the front of the queue. We politely request that only one person comes to reception to check in. We will explain where all the facilities are and show you to your pitch.
You will receive a 'welcome envelope' containing your barrier card, electric credit card, emergency numbers and guest survey on arrival. Also enclosed is a guide to using the electric meter bollard.
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DURING YOUR STAY
Our shower and toilet facilities are open 24 hours, our cleaning team are in there each day, times are clearly displayed on the outside of the doors. If you feel they require attention outside of those hours, please let reception know at the earliest opportunity.
Please feel free to use the antibacterial spray on all touch surfaces after use within our facilities. We also provide yellow cloths by the sinks for you to wipe them after use. Used cloths can be placed in the counter top bins also provided so we can wash and re use them.
Hand sanitiser is available at all key points around the park.
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DEPARTURE - BEFORE 11AM
Pitches must be vacated by 11am on the day of departure unless previous arrangements have been made. This gives us time to prepare pitches for incoming arrivals. Please return your barrier card, electric credit card and guest survey to reception. Lost barrier cards & electric cards will be charged at £10.00 each.
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PITCHES
All pitches are hard standing with a 16 amp metered electric hook up. Rock pegs are recommended when using an awning (regular pitches only). No awning / sun canopy / tents are to be erected on any grassed areas. We regret that we cannot accommodate oversized awnings or gazebos. Rock pegs are available to buy from reception for your convenience should you require them. Please also note units requiring space for a canopy will require a 'regular' pitch. Non awning pitches cannot accommodate ANY awning or canopy.
ELECTRICITY CHARGES
All electric bollards are metered. You will receive £1.90 of electric credit per night as part of your pitch fee (not deductible). This will be pre-loaded onto the electric credit card prior to your arrival.
Any additional credit can be purchased during open hours from reception. For simplicity credit will be sold in £1 denominations.
Your usage will largely depend on specific unit operating systems and personal usage habits.
The meter will always show any remaining credit whilst you are plugged in and any residual credit will be refunded on departure plus 5% VAT. By law, caravan parks are not allowed to profit from resale of electricity. Guests will only be charged at the rates supplied to us – our current chargeable unit rate is 50.09p per Kwh. Lost electric cards will be charged at £10.00 each.
*Please ensure all electric credit is topped up within the Reception opening hours*
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EV CHARGING
We do not have the facility or capacity to charge electric vehicles in our park therefore it is not permitted to charge your car from our electrical points / bollards. Your nearest charging station is in Eastgate Square, Pickering, YO18 7DP, 3 miles away.
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DOGS
For the safety of everyone please ensure dogs are kept on a SHORT lead whilst on the park. Please use our onsite dog area for exercise & toilet purposes, you are welcome to let dogs off in this area. We politely request that owners deter pets from fouling grassed and planted areas of the park where possible, although we appreciate accidents do happen. Dogs are not allowed in any of the park buildings. (Service dogs are welcome). These guidelines are in place for the benefit of all guests. Please respect them and our park. People ignoring these polite requests WILL be asked to leave. A dog waste bin is situated in the exercise area and another at the beginning of the drive. Please try to avoid leaving dogs unattended in your caravan for long periods, particularly if they may cause a noise nuisance to other guests. **Pets list on the DDA 1991 or requiring a permit are NOT permitted.
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PAYMENTS
Deposits (non-refundable/non-transferable) and balance payments can be made by debit/credit card or online via a BACS payment.
Bookings are conditional to deposit payment being received within 5 days of booking.
Balance payments are requested 7 Days prior to arrival. Statutory rights are not affected.
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CANCELLATIONS & BOOKING GUARANTEE
Please provide as much notice as possible to allow us the opportunity to re book pitches.
You can cancel your booking at any time. All deposits are non-refundable and & non-transferable. Balance payments can be transferred to alternative dates IF the booking is cancelled giving a minimum of 72 hours’ notice prior to the arrival date. Balance payments will be transferred up to 12 months from cancellation date. If less than 72 Hours’ notice is given, then all payments are non-refundable and non-transferable.
*If you cancel your booking with us outside of the boundaries of our Terms & Conditions, please do not ask us to transfer dates or refund any payments. We shall refer you to your own insurance policy for you to claim*
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We strongly recommend that guests take out suitable UK travel insurance to cover any unforeseen circumstances (illness, breakdown, inclement weather) resulting in the cancellation of your holiday.
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In the event of any early departure no refunds will be given for pitch fees & additional charges. However, any residual electric credit will be refunded or transferred to a future booking, as per T&C’s above.
Statutory rights are not affected.
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WIFI
Free WiFi is available for all guests and the access code is provided on your 'welcome envelope' or can be obtained from reception. Download speeds can vary at our busiest times this may also be the case when using bandwidth hungry applications such as iPlayer etc...
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RECEPTION
Reception is open from 9.30am - 4.30 daily for all general enquiries during the main season and reduced to 10am to 4pm during the 'Winter Offers' period. For medical emergencies after hours, you can contact us on the emergency mobile phone number which is provided in your 'welcome envelope'.
We stock a small selection of supplies and alcohol.
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*We politely request that guests respect our 'family' time when reception is closed*
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SECURITY BARRIER
Every guest will receive a key card on arrival to operate the security barrier during your stay, this is to be returned to us on your departure. Please do not attempt to follow another car through the barrier without stopping and swiping your card. Take care when walking - always walk around the barrier via the pedestrian access.
For security reasons, please do not let anyone else on / off the park. The barrier does not operate between midnight and 7am. If you return to the park after midnight, please park on the left before the bridge and retrieve your car as early as possible in the morning.
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*For out of hours emergency access please ring the Emergency mobile phone number provided in your 'welcome envelope'*
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GUEST ETIQUETTE
At Overbrook we endeavour to provide a peaceful and relaxing environment for all guests. Please be respectful to your fellow guests by keeping noise to an acceptable level and leaving the facilities as you would wish to find them.
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WASHROOM FACILITIES
Please have consideration for other guests who may be waiting to use the showers after you. Kindly leave all facilities as you would wish to find them. As a matter of courtesy to fellow guests we would ask you to please mop shower floors and wipe sinks with the yellow cloths after use.
LAUNDRY FACILITIES / TOURIST INFORMATION
Our laundry room comprises of a washing machine and a tumble drier and is situated on the right of Reception. All meters are pound coin operated. Washing tablets can be bought from reception. An iron and ironing board are located in the dish wash room. Please DO NOT hang washing lines from trees, bushes or posts on the park, any laundry should only be hung on caravan window dryers, any that are not will be removed.
All local tourist information leaflets, printed bus timetables, books and magazines are located in this room. Extra local area maps can be purchased from reception.
VISITORS
You are welcome to have day visitors, but they must report to reception before entering the park. All visitors must be over 18 years of age and must leave the park by 10pm. We have very limited parking for additional vehicles, so please check with us for the best place to park. At very busy times we simply may not have room for extra cars.
You may from time to time see / hear our own children around the park grounds as we are resident owners
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WASTE WATER & ELSAN DISPOSAL
There is a grey waste-water disposal located at each water point on the park. Please empty ONLY your sink and shower waste here. Toilet waste MUST be emptied down the Elsan chemical disposal point located next to the shower block. Any food waste products should be disposed of in plastic bags in the dustbins provided. Please leave water points rinsed and clean for the next user. Please do not drain grey waste directly into hedges.
Aqua Kem Toilet Blue and Aqua Rinse Pink are available to purchase at reception for your convenience.
Motorhomes - There is a fresh water filling point and grey waste disposal grate located on the driveway specifically for you.
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BARBECUES
You are welcome to have a barbecue on your pitch. Please ensure that this is always placed on the hard standing area of your pitch and off the ground. If you need bricks to support the barbecue, please ask. Please be always careful and vigilant. Fire pits are not permitted.
RUBBISH & RECYCLING
Ordinary domestic rubbish should be disposed of in tied up plastic bags and placed in one of the General Waste dustbins provided down the park. There is also a designated bin store area near Reception for recycling and an additional large general waste bin. Within this area we can recycle Newspapers & Cardboard / Clean Food Tins & Plastic Bottles / Glass. Signs show which bin to separate the items into.
COMPLAINTS
If you are not happy about the service you receive from us please come to us directly in the first instance and we will do our best to resolve and rectify any issues.
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FIRE!!!!
In the event of a fire raise the alarm by dialling 999 and let us know. Please DO NOT put your life at risk.
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DISCLAIMER
The management and staff of Overbrook Caravan Park accept no responsibility for the Theft, Loss or Damage to belongings or property however caused. Please Note, We DO NOT accept commercial vehicles on site. Failure to disclose this information when booking will result in refusal of entry to our park.
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Overbrook Caravan Park
Maltongate, Thornton Le Dale
North Yorkshire, YO18 7SE
01751 474417 www.overbrookcaravanpark.co.uk
